MEMPHIS, Tenn.--(BUSINESS WIRE)--ServiceMaster Global Holdings, Inc. (NYSE: SERV), a leading provider of
residential and commercial pest control, restoration and cleaning
services, today announced it is making a meaningful investment in a new
technology platform to drive transformation efforts that will improve
customer experience, empower the frontline and deliver significant
growth.
The commitment by ServiceMaster to provide cleaner, safer, healthier
environments to customers at home, at work and at play, required a
reimagining of customer journeys and led to the need for a new digital
operating model. ServiceMaster selected Salesforce, the global leader in
customer relationship management, as its technology partner. Optimizing
the full end-to-end customer relationship into a single, integrated
platform built with leading-edge digital capabilities, including
Salesforce Einstein artificial intelligence, will give ServiceMaster
unprecedented visibility into its business and allow the company to
attract and retain customers at higher rates with personalized service
offerings.
“This important investment will profoundly impact our ability to serve
our customers and support our teams in the field,” said Nik Varty, chief
executive officer of ServiceMaster. “While the transformation has begun
at Terminix, we will scale the technology and dedicated transformation
teams into the other ServiceMaster businesses and create a stronger
foundation on which we can build sustainable growth.”
The Salesforce platform will give ServiceMaster a true view of its many
customers, streamline processes, and simplify day-to-day work, allowing
frontline employees to spend more time delivering exceptional customer
experiences. This combination of lean thinking and digital innovation
will accelerate the advances already undertaken in the ongoing Terminix
transformation.
“We have launched significant efforts involving our frontline
technicians, sales people, customer service professionals and their
supervisors to craft simplified yet powerful end-to-end customer
journeys,” said Pratip Dastidar, chief transformation officer of
ServiceMaster. “Reimagining the most optimal, standardized work
processes and overlaying them with incredible systems capabilities will
allow us to deliver outstanding, consistent customer experiences.
Salesforce will allow us to rapidly scale transformational practices
across our current footprint, enabling us to increase customer retention
and drive exponential growth in the future.”
The company plans to share additional details about this major step
forward and partnership with Salesforce, and how this investment in its
future fits into the larger company strategy, during its Investor Day on
Tuesday, December 11. More information can be found at investors.servicemaster.com.
About ServiceMaster
ServiceMaster Global Holdings, Inc. is a leading provider of termite and
pest control, cleaning and restoration services in both the residential
and commercial markets, operating through an extensive service network
of more than 8,000 company-owned locations and franchise and license
agreements. The company’s portfolio of well-recognized brands includes
AmeriSpec (home inspections), Furniture Medic (cabinet and furniture
repair), Merry Maids (residential cleaning), ServiceMaster Clean
(janitorial), ServiceMaster Restore (disaster restoration), Terminix
(termite and pest control), Terminix Commercial (commercial termite and
pest control) and Copesan (commercial national accounts pest
management). The company is headquartered in Memphis, Tenn. Go to
servicemaster.com for more information about ServiceMaster or follow the
company at twitter.com/ServiceMaster or Facebook.com/ServiceMaster.
Investor Relations:
Jesse Jenkins
901.597.8259
Jesse.Jenkins@servicemaster.com
Media:
James Robinson
901.597.7521
James.Robinson@servicemaster.com